Alibets365 Privacy Policy – Data Protection & Player Privacy in Malaysia

01Personal Information We Collect

Alibets365 collects various types of personal information from players during the registration process, platform usage, and interactions with our support team. We only collect information that is strictly necessary for the specific purposes stated in this Privacy Policy.

Alibets365 does not collect sensitive data such as medical information, political views, or religious beliefs unless specifically required and with your explicit consent. In such cases, you will be informed separately.

02How alibets365 Uses Your Data

Every piece of data collected by alibets365 has a clear and legitimate purpose. We do not use your data beyond the scope set out below without obtaining your additional consent:

• Account Operations: Allowing you to register, log in, and manage your alibets365 account securely.
• Transaction Processing: Processing deposits via Touch 'n Go, DuitNow, GrabPay, Boost, ShopeePay, and FPX, as well as withdrawals to your Malaysian bank account.
• Identity Verification (KYC): Verifying your identity in accordance with anti-money laundering and counter-terrorism financing requirements.
• Customer Support: Efficiently handling your queries, complaints, and support requests.
• Security & Fraud Prevention: Detecting and preventing fraudulent activity, bot usage, duplicate accounts, and platform abuse.
• Responsible Gaming: Monitoring gameplay patterns to identify signs of problem gambling and offer appropriate assistance.
• Platform Improvements: Analysing usage data in aggregate (without identifying individuals) to improve the alibets365 user experience.
• Marketing Communications: Sending bonus information, promotions, and platform updates — you may unsubscribe at any time.
• Legal Compliance: To fulfil legal and regulatory obligations applicable to alibets365's operations.

03Sharing Information With Third Parties

Alibets365 understands how sensitive your personal information is. We maintain a strict data-sharing policy and only do so under the limited circumstances outlined below.

Third parties that may receive your data:

• Malaysian Payment Providers: Payment gateways handling your transactions (Touch 'n Go, DuitNow, FPX, GrabPay, Boost, ShopeePay) receive only the information necessary to process those transactions. They are governed by their own privacy policies.
• Game Providers: Providers such as Evolution Gaming, Pragmatic Play, Playtech, and Microgaming receive only the limited game data necessary to deliver their services. This data is not used for any other purpose.
• Technology Service Providers: Hosting vendors, cloud services, and technical infrastructure providers that support the operation of the alibets365 platform. All such vendors are bound by strict data protection agreements.
• Fraud Prevention Agencies: In cases of suspected fraud or money laundering, information may be shared with the relevant authorities as required by law.
• Legal Authorities: Where required by a court order, regulatory directive, or other applicable Malaysian law, we may be obligated to disclose data to the relevant authorities.

04Data Security – How We Protect Your Information

Alibets365 invests seriously in data security infrastructure to ensure your information is always protected. The security measures we have implemented encompass multiple layers of protection:

• 256-bit SSL/TLS Encryption: All data transmitted between your browser and alibets365's servers is encrypted using the latest TLS protocol. This means that even if the data is intercepted, it cannot be read.
• Stored Data Encryption: Sensitive data stored in the alibets365 database — particularly financial information and passwords — is encrypted using industry-standard cryptographic algorithms.
• Strict Access Controls: A role-based access control (RBAC) system ensures that only staff who require access to specific data are able to obtain it. All access is logged and monitored.
• Regular Security Audits: alibets365 conducts regular penetration testing and security audits to identify and address vulnerabilities before they can be exploited.
• Two-Factor Authentication (2FA): We offer two-factor authentication for account login — an additional layer of security that we encourage all players to activate.
• 24/7 Monitoring: Our security monitoring systems operate around the clock to detect suspicious activity and cyber threats in real time.

While alibets365 takes all reasonable steps to protect your data, no security system can be guaranteed 100% safe against every threat. We encourage you to take your own precautions as well — such as using a strong password, keeping your login credentials private, and enabling 2FA on your alibets365 account.

05Cookies, Pixels & Tracking Technologies

Alibets365 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small data files stored on your device when you visit the alibets365 website.

You can manage or delete cookies at any time through your browser settings. However, disabling certain cookies may affect the functionality of the alibets365 platform. To opt out of marketing cookies only — without affecting your platform experience — use the opt-out option in your account privacy settings.

06Your Rights as an alibets365 Player

Alibets365 respects your rights over your personal data. Below are the rights you hold as an alibets365 player, along with how to exercise them:

To exercise any of the above rights, contact the alibets365 Data Protection Officer by email at support@alibets365.net, clearly stating your request. We will verify your identity before processing the request and will respond within 14 working days.

07Data Retention Period

Alibets365 does not retain your personal data for longer than is necessary for the purpose for which it was collected. The following retention periods apply in general:

• Active Account Data: Retained for the lifetime of your account plus 7 years after closure, in line with Malaysian financial regulatory requirements.
• Financial Transaction Records: Retained for 7 years from the transaction date in accordance with financial compliance and taxation requirements.
• Support Communication Logs: Retained for 3 years for dispute resolution and training purposes.
• Performance Cookie Data: Deleted after a maximum of 1 year.
• Live Casino Recordings: Retained for 90 days for the purpose of resolving technical disputes.

Once the designated retention period has ended, your personal data will be securely deleted or anonymised (rendered unidentifiable) in accordance with alibets365's data disposal procedures.

08Child Protection

The alibets365 platform is not intended for individuals under the age of 18. alibets365 does not knowingly collect personal data from minors.

If you believe we have collected personal information from someone under the age of 18 without appropriate consent, please contact us immediately at support@alibets365.net. We will take prompt steps to investigate and remove that information from our systems.

Alibets365 applies an age verification process at registration. Players who cannot confirm they are 18 or older will not be permitted to use our platform. This is part of our commitment to responsible gaming and the protection of vulnerable individuals.

09Links to Third-Party Websites

The alibets365 platform may occasionally contain links to third-party websites or services — for example, links to game providers or payment services. alibets365's Privacy Policy does not cover the privacy practices of those third-party websites or services.

Alibets365 is not responsible for the content, privacy policies, or practices of any third-party websites. We encourage you to review the Privacy Policy of every website you visit, especially before providing any personal information.

Malaysian payment providers such as Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, and FPX-enabled banks have their own privacy policies governing how your data is used during transactions processed on their platforms.

10Contact Our Data Protection Officer

Alibets365 has appointed a Data Protection Officer (DPO) responsible for ensuring compliance with data privacy laws and policies. If you have any questions, concerns, or wish to exercise your privacy rights, you may reach us through:

Please include "Data Protection Request" in the subject line of your email so it can be directed promptly to our DPO. We will acknowledge receipt of your request within 48 hours and process it within the stipulated timeframe.

11Privacy Policy Amendments

Alibets365 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data processing practices, legal requirements, or technological developments.

When significant amendments are made, we will:

• Sending a notification to your registered email address at least 14 days before the amendment takes effect.
• A prominent notice will be displayed on the alibets365 homepage regarding upcoming changes.
• Updating the "Last Updated" date at the top of this document.

Your continued use of the alibets365 platform after any amendments take effect will be considered your acceptance of the updated Privacy Policy. We encourage you to review this page periodically. The latest update date of the alibets365 Privacy Policy is January 2026.